RESUME – Michelle Blue
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Employment History
May 2016 to Current Optus, Darwin
Administration Officer: Reconciling petty cash, banking, answering telephone calls, booking appointments, providing exceptional administrative support to the store and office, stock control, monthly rosters, report writing and data entry, customer support, liaising with various stock suppliers, weekly and monthly stock-takes, email management, sales support, shift supervision.
June 2015 to May 2016 Optus, Alice Springs
Retail Operations Specialist: In charge of all operations of the store, providing administrative support to the store leader, dealing with complex customer complaints, conflict management, adhering to Optus processes and values, ensuring processes and procedures are completed in a timely and accurate manner in accordance with Optus business rules, monthly OH&S auditing, working with customers and staff one on one, focusing on customer needs, running staff meetings, receiving stock, stock control, stock-takes, rostering, reporting to the AGM and LAM, data entry and analysis, sending away customer phone repairs and liaising with various stock suppliers and representatives, representing Optus at sponsorship events and within the community.
Feb 2014 to June 2015 Optus, Alice Springs
Customer Service Advisor: Providing exceptional customer service to all customers, meeting monthly sales and NPS targets, completing daily customer call backs, filling stock, completing orders in Siebel, repair requests, assisting other staff members where required, dealing with complaints, accessing customer accounts and personal information, filing of paperwok.
August 2013 to Jan 2014 OPT Telco Group
Optus Call Centre Operator: outbound calling existing Optus customers, providing
exceptional customer service, sales, dealing with complaints, meeting minutes requirements,
accessing customer’s accounts and personal information, completing orders in Siebel,
assisting junior staff members.
Jan 2013 to July 2013 The Coffee Club, Marion
Shift Manager: reporting to the Store Manager, rostering of staff, managing kitchen staff throughout the day, keeping the cost of goods to a minimum, ordering kitchen stock, ensuring the kitchen is being kept clean and up to Coffee Club standard. Dealing with customer complaints and training new staff.
Nov 2010 to Dec 2012 The Coffee Club, Harbour Town
Shift Supervisor: entering the days takings into Excel, managing staff throughout the day, ensuring lunch breaks are done, wait times are minimal, wage percentage is kept to a minimum and the store is kept presentable. Dealing with customer complaints, training new
staff, counting the register and safe, daily banking, and other supervisorial duties.
Barista: (qualified Bronze Level Barista) preparing hot beverages to meet set Coffee Club standards, seasoning the machine, shutting down the machine, cleaning of the machine and ensuring it is running correctly.
Kitchen: food preparation, cooking, serving food, ordering stock, stocktaking,
training new staff, annual reporting, organisation of kitchen and kitchen staff,
reporting to the manager.
Waitressing: serving customers with food and drinks, clearing tables, meeting all customers’ needs, striving to make additional sales.
Register: taking orders from customers, handling money, informing customers of the product, making various types of drinks, serving sweets and bottled drinks to be taken to tables.
Other Duties: cleaning, refilling the fridge with cakes and drinks, washing, drying and putting away dishes.
Feb 2011 to Nov 2013 Tutoring
Mentoring two boys from the beginning of year 9 until they completed year 10, helping them
with homework and helping them in the areas of English, Mathematics and Science.
Jan 2011 to Nov 2011 Christies Beach Kindergarten
One on one assessments of young children: their speech capacity, ability to
comprehend and follow instructions, ability to retain information and semantic
memory capabilities.
Nov 2007 to Nov 2010 Kmart, Port Pirie
Apparel : assisting customers in the apparel area (clothing, cosmetics, shoes, Christmas, Easter, school, luggage, etc), price checks, making phone calls to customers and conversing with various other Kmart outlets, unpacking new stock, refilling, tidying, recovering, managing the fitting rooms.
Checkouts: assisting customers, scanning and bagging items, operating the computer, cleaning, moving trolleys.
Service Desk: doing rainchecks, answering phone calls, making phone calls to customers, staff and other Kmart outlets, using the loud speaker, returning items, counting money, organising fellow staff, booking time off for other staff.
Door Greeter: greeting customers upon arrival, checking bags showing customers where to go to find what they are looking for.
Education
Charles Darwin University 2017 Commencing 4th year of Bachelor of Social Work (external)
Charles Darwin University Bachelor of Humanitarian and Community Studies (external)
2014- Current
Flinders University 2011 Completed first year Bachelor of Speech Pathology
Saint Mark’s College 1998-2010 Subjects studied at year 12
- English Studies
- Early Childhood Studies
- Religious Education
- Biology
- Australian History
Awards and Achievements
2015 – Optus Sales Person of the Month
2014 – Optus Sales Person of the Month
2011 – The Coffee Club Employee of the Month
2008 – A2 Port Netball Club Coaches Award
2007 – Champion Barefoot Horse and Rider
2007 – First place in Champion u/16 Horse Rider at Clare Interschool Gymkhana
2006 – A4 Port Netball Club Best and Fairest Award
Referees
Anne Howes
Store Leader
Oprus, Alice Springs
0436 354 435
Cassandra Columbus
Store Manager
Optus, Mt Barker
0434 675 436
Maria Harris
Former Store Leader
Optus, Alice Springs
0417 123 569
Joshua Heshusius
Floor Manager
OPT Telco Group
0412 900 01
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