Lenscrafters Case Study
- Evaluate LensCrafters’ operations strategy and explain how the organization seeks to gain a competitive advantage in terms of sustainability.
- Analyze how operation management activities affect the customer experience. Select two (2) operation management challenges and provide the solution for confronting them.
- Examine LensCrafters value chain and evaluate its effectiveness to operations in term of quality, value creation and customer satisfaction.
- Determine the different types of performance measurements that can be used to measure LensCrafters’ service-delivery system design. Select at least (2) types that can be applied and provide justifications for the selection.
- Examine the different types of technologies applied to LensCrafters service operations and evaluate how the technologies strengthen the value chain.
- Use at least three (3) quality resources