Healthy Day Regional Medical Center’s management team

Multiple Choice Questions

Use the following to answer questions 105-108:
Healthy Day Regional Medical Center’s management team has several decisions to make. They are attempting to sort out what to do first. The decisions are as follows:
Determine which patients to be admitted for the next day.
Decide whether or not to purchase the only other medical center in their region.
Decide which candidates will meet the requirements for the nursing training program.
Determine whether the medical center should diversify into more advanced (and substantially more costly) technologies.

105. (p. 89) The decisions in Scenario A can all be classified as either:
A. Risky or non-risky
B. Programmed or nonprogrammed
C. Easy or difficult
D. Necessary or not necessary
E. Certain or uncertain

106. (p. 89) Decision 4 is an example of which type of decision?
A. Programmed
B. Nonprogrammed
C. Trivial
D. Certain
E. None of the above is correct

 

107. (p. 89) Decisions 1 and 3 are both ____________ decisions because ____________________.
A. Programmed decisions; they are novel and complex
B. Nonprogrammed decisions; they are novel and complex
C. Programmed decisions; they are can be solved using rules and procedures
D. Nonprogrammed decisions; they are novel and complex
E. None of the above is correct

108. (p. 95) If the decision makers for Decision 3 take the first candidate they see that meets the minimum requirements, without going through every candidate’s file to see if anyone else is better, they are _____________.
A. Maximizing
B. Satisficing
C. Optimizing
D. Experiencing internal conflict
E. Experiencing external conflict

 

Use the following to answer questions 109-111:
You work for a new start-up software design firm. There are five highly-opinionated but very committed employees in your group. The owner firmly believes that she should make every decision since she is, as she often says, “the one who signs the checks.” You and one of your colleagues agree that the owner is wrong in many of her management decisions. It has become a very emotional and personal issue for all of you. At this point, most people in the firm agree that the decision making of everyone involved has been compromised.

 

109. (p. 100) The owner’s belief that she should make every decision herself is:
A. The right thing to do
B. A common mistake that leads to failed decision making by entrepreneurs
C. An example of vigilance
D. The reason group decision making is almost never a good idea
E. None of the above

110. (p. 100) Suppose the owner tells you that the reason she makes every decision herself is because she believes that she can control what happens in the business. This unrealistic view is called:
A. Framing effects
B. Discounting the future
C. Time pressures
D. Illusion of control
E. Disillusionment

 

111. (p. 105) If, in the beginning of your work with the company, your differences with the owner were purely based on differences in judgment, but have now deteriorated to the point that your differences are more emotional and directed personally toward one another, it can be said that you initially experienced _______________ but now are experiencing ________________.
A. Satisficing; maximizing
B. Cognitive conflict; affective conflict
C. Affective conflict; cognitive conflict
D. Maximizing, satisficing
E. Uncertainty; certainty

 

Use the following to answer questions 112-114:
XYZ Corporation has hired a consultant to help them with organizational decision making. The consultant’s first meeting is set up to describe to the managers of XYZ Corp. the models of organizational decision processes. Each of the managers seems to prefer one of the models over the others.

112. (p. 108) The President of XYZ Corp. responds most positively to the model that is most cautious. He explains that the budget process is the easiest decision for him because you break it into smaller pieces and build the decisions as you go. The President seems to prefer which model?
A. Bounded rationality
B. Incremental model
C. Garbage can model
D. Coalitional model
E. Crisis model

 

113. (p. 108) The Vice President for Human Performance believes that the most important model of decision making is the one which acknowledges that decision makers cannot be truly rational. She tells the group that she sees many situations with managers who don’t have enough time to process all the relevant information and who regularly face very complex problems. She seems to prefer which model of organizational decision processes?
A. Bounded rationality
B. Incremental model
C. Garbage can model
D. Coalitional model
E. Crisis model

 

114. (p. 108) The Vice President of Production tells the group that in his area of the company, many managers don’t even agree about what their goals are and certainly cannot agree on what action to take. His managers are using which model of decision making?
A. Bounded rationality
B. Incremental model
C. Garbage can model
D. Coalitional model
E. Crisis mode

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