Customer Relationship Management (CRM).
Research, Identify, Review and Select 3 web sites that cover Customer Relationship Management (CRM).
CRM is giving organizations competitive advantage by understanding what your customer-base wants, needs, and expects. Your investigation into the web sites should reveal what CRM system companies use and how it helps in supporting and building the customer-base. Your analysis should incorporate any ethical and social ramifications, especially when using customer information.
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