55. ____ plays a key role in creating an organizational climate

55. ____ plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment, challenging new opportunities, or organizational crises.

a. Mission statement
b. Vision statement
c. Competitive intelligence
d. Employee training
e. Corporate culture

ANS:

56. What is likely to happen to organizations that pay little attention to either cultural values or business results?

a. Unlikely to survive for long
b. No help for performance during hard times
c. Profitable in short run but difficult to sustain over long term
d. High performance
e. none of these

ANS:

57. What is likely to happen to organizations that pay little attention to cultural values and instead stress business results?

a. Unlikely to survive for long
b. No help for performance during hard times
c. Profitable in short run but difficult to sustain over long term
d. High performance
e. none of these

ANS:

58. A high-performance culture is based on all of the following EXCEPT

a. solid organizational mission
b. shared adaptive values
c. individual employee ownership of bottom-line results
d. individual employee ownership of organization’s cultural backbone
e. singular focus on business results

ANS:

59. In a study by Kotter and Heskett evidence is provided to support the claim that ____ is important for performance.

a. managing cultural values
b. leading partnerships within an industry
c. surveying the external environment
d. managing client relationships as boundary spanners
e. empowering employees

ANS:

60. Blockbuster’s weakened performance in recent years stems from which of the following?

a. Weak internal culture
b. Inability to respond to the changing environment
c. Inability to become environmentally sustainable
d. Growth in competition from oversees
e. Weak supply chain management

ANS:

61. Executives at One World Advertising have learned that it is necessary to establish strong personal relationships and emotional bonds with Chinese business partners. This relates most closely to which dimension of the general business environment?

a. Natural
b. Sociocultural
c. Legal/Political
d. International
e. Internal

ANS:

62. Stan is the owner of a small marketing firm. He designs ad campaigns that specifically target demographic groups within U.S. markets. Which demographic category currently has the largest market size?

a. Baby boomers
b. Generation X
c. Generation Y
d. Tweeners
e. In-betweeners

ANS:

63. Animal-One is a campaign organization that drums up public awareness about the use of animals in cosmetic testing. The group condemns traditional cosmetic companies while promoting smaller, all-natural companies that do not test on animals. Animal-One can best be described as a(n):

a. Whistle-blower
b. Government organization
c. Pressure group
d. Sustainable organization
e. Small business

ANS:

64. In response to pressure from environmental advocates, organizations have become increasingly sensitive to diminishing:

a. Natural resources
b. Economic resources
c. Financial resources
d. Human resources
e. Technology resources

ANS:

65. SweetTooth Candies is a U.S.-based company that manufactures and distributes candy bars and snack foods globally. The company sources most of its cocoa and sugar from South American companies. This business relationship highlights which dimension of the task environment?

a. Customers
b. Competitors
c. Labor market
d. Culture
e. Suppliers

ANS:

66. _________ means that managers do not have sufficient information about environmental factors to understand and predict environmental needs and changes.

a. Adaptation
b. Risk
c. Uncertainty
d. Knowledge
e. Education

ANS:

67. Jefferson and Squire is an advertising firm that is viewed as having a fast-paced and posh corporate culture. The company uses bold coloring with expensive accents in all office décor. This exemplifies which level of corporate culture?

a. Visible artifacts
b. Underlying assumptions
c. Expressed values
d. Heroes
e. Ceremonies

ANS:

68. Roadtec Tire Company has a corporate culture that emphasizes an internal focus on the involvement and participation of employees, placing high value on meeting the needs of employees. The company is known for its caring, family-like atmosphere. Which type of corporate culture does Roadtec possess?

a. Adaptability culture
b. Achievement culture
c. Consistency culture
d. Involvement culture
e. Matrix culture

ANS:

69. Research indicates that the one factor that increases a company’s value the most is:

a. Investment in research and development
b. People and how they are treated
c. Technology investment
d. A centralized organizational structure
e. Attention to values

ANS:

70. Terry manages a food distribution company that is highly focused on creating a strong cohesive culture, but the company does not tie organizational values directly to goals and desired business results. Terry’s company most likely falls in which quadrant of organizational performance and culture?

a. Quadrant A
b. Quadrant B
c. Quadrant C
d. Quadrant D
e. Quadrant E

ANS:

71. James, a casino manager, defines and uses signals and symbols to influence corporate culture by communicating central values to employees. As such, James can be described as what type of leader?

a. Egalitarian leader
b. Totalitarian leader
c. Cultural leader
d. Servant leader
e. Transitional leader

ANS

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