1. The nature of management is to cope with ____ and far-reaching challenges.
2. Without ____, no company can survive over the long run.
|d.||total quality teamwork|
3. One of the important ideas in the text’s definition of management is
|a.||the management functions of planning, organizing, leading, and controlling.|
|b.||the attainment of societal goals.|
|c.||effectiveness is more important than efficiency.|
|d.||management is unique to for-profit organizations.|
|e.||efficiency is more important than effectiveness.|
4. When senior managers at Gap, Inc. decided to become the number one service-quality clothing company in the world, they were engaging in the management function of
5. Selecting goals and ways to attain them refers to
6. Which of these can best describe organizing?
|a.||Assigning responsibility for task accomplishment.|
|b.||Using influence to motivate employees.|
|c.||Monitoring activities and making corrections.|
|d.||Selecting goals and ways to attain them.|
|e.||None of these.|
7. Which of the following is not a function of management?
8. How an organization goes about accomplishing a plan is a key part of the management function of
9. When Terry Doyle of CommuniCom, Inc. created smaller, more independent maintenance units, he was performing the function of
|b.||human relations skills.|
10. Using influence to motivate employees describes which of these functions?
11. Which of these is the use of influence to motivate employees to achieve organizational goals?
12. Amanda Rowley, President of Autos-R-Us, recognizes the factory employees for their outstanding performance at the monthly awards banquet on the shop floor by presenting a plaque and a check for $100. She is engaging in the management function of
13. Monitoring activities and making corrections are part of
14. Tool Techies, Inc. uses phone surveys of customers to gather information about service and quality. This is an example of the management function of
15. ____ is the management function concerned with monitoring employees’ activities, keeping the organization on track toward its goals, and making corrections as needed.
16. When Troy measures his employees’ performance and compares their performance against the goals he set for them, he is performing which of these functions?
17. A social entity that is goal directed and deliberately structured is referred to as a(n)
18. The degree to which an organization achieves a stated goal refers to
19. Which of the following refers to the amount of resources used to achieve an organization’s goal?
20. For a widget manufacturing company, worker-hours per widget is a measure of
|e.||none of these.|